Privacy Policy
Who we are
RR Events LTD.
Contact Details:
Address: Suite 6F, Moorgate Point, Moorgate Road, L33 7XW
Telephone: 0151 548 1113
Email: admin@rrevents.co.uk
What information we collect, use and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
Lawful bases and Data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful basis for the collection and use of your data
Our lawful bases for collecting or using personal information include:
- Consent – where you have given clear permission for us to process your personal information for a specific purpose.
- Contract – where processing is necessary to fulfil a contract with you, including providing services, processing bookings, or managing payments.
- Legal obligation – where we are required to process or retain information to comply with legal or regulatory requirements.
- Legitimate interests – where processing is necessary for the legitimate interests of RR Events Ltd, including improving website performance, preventing fraud, maintaining security, and operating our business effectively.
Where we get personal information from
- Directly from you
How long do we keep information
We store personal data securely and only for as long as necessary to fulfil the purpose for which it was collected. We take reasonable measures to protect your data from unauthorised access, misuse, loss, or disclosure.
You have the right to request access to, correction of, or deletion of your personal data at any time by contacting us using the details provided above.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, maintain website security, and help us understand how visitors use our site.
Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide information about how the site is being used.
We may use cookies to:
- Monitor website traffic and visitor behaviour
- Analyse how users navigate our website
- Improve website functionality and performance
- Remember user preferences and login sessions
- Maintain website security
Some cookies are essential for the operation of the website and cannot be disabled. Other cookies, such as analytics or tracking cookies, help us improve our services and may collect information including:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Referral sources and user journeys through the website
We use WordPress plugins and website analytics tools to help monitor and improve website performance. These tools may place cookies on your device in accordance with their own privacy policies.
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies; however, disabling certain cookies may affect how the website functions.
Where required, we will request your consent before placing non-essential cookies on your device.
Who we share your data with
We do not sell or rent your personal data to third parties.
Your information may be shared with trusted service providers where necessary for business operations, including website hosting, payment processing, website analytics, and IT support. These providers only process data on our behalf and in accordance with applicable data protection laws.
Personal data is only accessed by authorised employees of RR Events Ltd for legitimate business purposes.
International transfers
Some of the third-party services we use may process personal data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection laws.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113